Job Title:            Technician

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Area:                   Gauteng, KZN & Western Cape  

         

Salary:                Total Cost to Company Negotiable

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Position Type:   Full Time / Permanent / Contract (Dependent on Client)

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Requirements:

• Certificate FET (Private and Public) in Engineering and Related Design

• 1 to 2 years working experience as a technician in the motor industry 

 

Key Responsibilities:

• Escalate unresolved issues to management and process owners

• Report on transactional and process activities to enable timely decision making 

• Identify and develop solutions to improve operational service and quality

• Contribute to the development of standard operating procedures and guidelines within the area of accountability

• Adhere to SOP’s within the area of accountability

• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality

• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings

• Provide advise and support to technicians to resolve identified diagnostic problems

• Quality check technicians work to ensure compliance to manufacturer’s standards, warranties and approved modifications etc. 

• Provide a fault finding and systems diagnostic service on vehicles to aid and speed the work of mechanics.

• Inform and educate customers on technical fault findings and corrective action taken, to ensure retention of existing customers; increase sales revenue and increase the organisational customer base
  
  Finance 

• Execute work activities effectively and efficiently in order to prevent financial losses 
  
  Client/Customer 

• Broaden the understanding of customer service delivery principles and provide specialist support to meet or exceed customer expectations

• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

• Participate in forums that positively contributes to knowledge improvement 

• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster

• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing; learning and integration of own knowledge
  
  Technical Competencies 

• Customer Service

• Fundamental problem solving capacity 

• Occupational Health and Safety

• Product and/or service knowledge 

• Research and Information Gathering

• Technical Ability 

• Technical Learning

• Trust and Integrity