Job Title:            Technician

Area:                   Gauteng, KZN & Western Cape  

         

Salary:                Total Cost to Company Negotiable

Position Type:   Full Time / Permanent / Contract (Dependent on Client)

Requirements:

  • Certificate FET (Private and Public) in Engineering and Related Design

  • 1 to 2 years working experience as a technician in the motor industry 

 

Key Responsibilities:

  • Escalate unresolved issues to management and process owners

  • Report on transactional and process activities to enable timely decision making 

  • Identify and develop solutions to improve operational service and quality

  • Contribute to the development of standard operating procedures and guidelines within the area of accountability

  • Adhere to SOP’s within the area of accountability

  • Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality

  • Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings

  • Provide advise and support to technicians to resolve identified diagnostic problems

  • Quality check technicians work to ensure compliance to manufacturer’s standards, warranties and approved modifications etc. 

  • Provide a fault finding and systems diagnostic service on vehicles to aid and speed the work of mechanics.

  • Inform and educate customers on technical fault findings and corrective action taken, to ensure retention of existing customers; increase sales revenue and increase the organisational customer base

    Finance 

  • Execute work activities effectively and efficiently in order to prevent financial losses 

    Client/Customer 

  • Broaden the understanding of customer service delivery principles and provide specialist support to meet or exceed customer expectations

  • Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

  • Participate in forums that positively contributes to knowledge improvement 

  • Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster

  • Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing; learning and integration of own knowledge

    Technical Competencies 

  • Customer Service

  • Fundamental problem solving capacity 

  • Occupational Health and Safety

  • Product and/or service knowledge 

  • Research and Information Gathering

  • Technical Ability 

  • Technical Learning

  • Trust and Integrity

NB: Should you not meet all requirements above, please do not apply for this position as your application will automatically be rejected. 

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